Archiving

The archive and retrieval of personalised documents becomes as vital as individual output differing in layout as well as content. Each needs to be stored and indexed for retrieval exactly as it was sent out. Archiving may also be a legal requirement, but customer service, particularly in a call centre environment, is of equal importance. The ability to be able to find and view a copy of a document within seconds of an enquiry is a major asset for quality service and company effectiveness.

Building a Solution

A typical archive/retrieval system uses several indexes to reference stored documents. Integration with other systems must also be considered. The solution must be able to reprint documents, either individually or in batches, locally or via a network, and to distribute retrieved documents electronically.

Performance of the retrieval system is related to number of stored documents, the likely enquiry rate and the complexity of the indexing employed. In most cases it must also be integrated into the client’s infrastructure. We can offer experienced professional services skills to specify and implement a solution that is tailored to the specific need. Whatever your archiving requirement, we have the solution...

Archiving Brochure
(200KB)